Frequently Asked Questions
Everything you need to know about your Anna van Thull experience.
What is the standard shipping timeframe for orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your garments ethically produced?
Sustainability and ethics are at the heart of Anna van Thull. We partner exclusively with certified manufacturers who ensure fair wages, safe working conditions, and reduced environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna in select regions.
How should I care for my Anna van Thull pieces?
To maintain the longevity of our premium fabrics, we recommend following the specific care label on each garment. Generally, we advise cold hand washes or professional eco-friendly dry cleaning for our silk and wool blends.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.